RMIT Online Graduate Kym Hill recently used a short period between full time jobs to up-skill and deepen her knowledge of CX by completing the Customer Experience Strategy and Design Future Skills short course.

"I had a period of time where I was not working full-time and I chose to take advantage of the time I had available to build my skillset even further in CX"

I recognised a need to deepen my knowledge of the principles of good CX strategy and design, as well as gain insights into current cutting edge practices. I searched online for available customer experience courses and felt RMIT’s online offering not only met my academic needs, but also took advantage of online flexibility and offered the ability to connect and learn from experienced mentors across Australia.

"Studying online offers great work/life balance benefits, as you can study when you wish, where you wish"

What was your favourite part of the course?

In my experience, the content of courses can be fairly easily replicated, however the point of difference (for me) of the RMIT Online Customer Experience Strategy and Design course was the value that is added when students get regular, responsive access to knowledgeable industry mentors who currently hold CX management positions in reputable, impactful organisations.

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Student Profile: Kym used her time between full time jobs to up-skill in CX

Meet the mentor | Jenny Yan, Senior Experience Designer at UniSuper