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Business Analyst

Develop the necessary human, technical, and Agile skills required to become a successful business analyst. Learn how to identify a root cause, gather requirements, gain stakeholder endorsement, and segment work for interdisciplinary teams. 

Next start date
25 Oct 2021

Time commitment
6 weeks, 8 hours per week 100% online
A$ 990 incl GST


Level up your skills and qualifications as a digital native

Teaming up with the best in industry, our courses lean into the future of work to deliver the best in structured, mentor-supported, 100% online education.

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After completing an RMIT Future Skills course, you will earn an RMIT credential which can be validated, recognised and shared on social media platforms.

Course Structure

Module 1

What does a business analyst actually do?

  • Understand the prevalent methods used in business analysis including the importance of Agile and the Agile Manifesto
  • Consult with stakeholders to understand a business’s current state and conduct a root cause analysis
  • Map your current state and understand the user journey

Module 2

Core communication skills and requirement gathering

  • Use communication tools including active listening, open-ended and closed-ended questions, and the five why’s to understand a problem
  • Choose an appropriate communication method and determine when to interview and workshop stakeholders
  • Learn how to resolve conflicting stakeholder priorities
  • Capture, review and rate your requirements

Module 3

Process mapping and user story writing

  • Build a draft of a ‘to be’ process map that illustrates the new process, including impacted actors and data flows
  • Consider the scope of your product and break down the work through release planning
  • Turn your requirements into user stories that create business value and include clear acceptance criteria

Module 4

Adapting to mid-project requirement changes

  • Update your to-be process map to reflect changed requirements
  • Identify project dependencies and risks
  • Identify and review non-functional requirements
  • Facilitate an agile retrospective

Module 5

Presenting your work to stakeholders

  • Prepare a clear presentation that incorporates storytelling, language, and visuals tailored to your audience
  • Deliver a presentation that demonstrates successful objection handling, parking lots, and capturing next steps
  • Shape business analysis artefacts to be presentation-ready

Module 6

Submit your final project and next steps

  • Explore the latest information in the business analysis industry and describe opportunities available to you

Learn with Industry Experts

Get ready to meet some of the biggest names in the business

Sarah Hunter-NealeSubject matter expert

RMIT Online has built our courses in partnership with industry, providing you with the latest industry insights and best practices from the real world of work. Our subject matter experts on this course include people like Sarah Hunter-Neale. Sarah is a delivery manager in one of the consumer tribes at REA Group, with over 14 years’ experience working at this Australian grown ASX listed company. Sarah specialises in working with agile delivery teams, building out new digital products, providing digital solutions for both front end and backend systems.

Nicole KeatingSubject matter expert

Nicole is the capabilities development lead for ThoughtWorks. She’s spent more than 20 years across a wide variety of organisational functions, understanding and navigating changing business contexts while guiding others towards strategic goals.

Learner success teamRMIT Online

Our learner success team are here to help you with 1:1 coaching, tips on how to successfully study online, and any questions or concerns you may have.

Why choose RMIT Online

Get a world-class education and transform your career.

Real world skills

Develop skills that have been validated by industry, while getting credentialed by a world-leading university.

Industry connected

You'll gain knowledge and practical skills from renowned industry partners who are at the forefront of their field.

Flexible delivery

Advance your career while you study. RMIT Online courses let you balance work, study and life commitments.

Supported community

Be guided by a network of industry experts and peers, and supported by our dedicated success team.

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