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Postgraduate

Graduate Certificate in Customer Success Management

Learn the skills, tools and technical knowledge to retain, engage and manage customers. Covering the latest approaches in marketing, technology, leadership, analytics, sales and business strategy, learn to drive client value and accelerate your career in customer success management — Australia's no. 1 emerging job.

 

Please use plan code GC175O in the application system for this program. 
Applications close
24 Jun 2024
Duration
12 months (6 months accelerated)
Number of courses
4
Applications close
24 Jun 2024
Duration
12 months (6 months accelerated)
Number of courses
4

Program Overview

Learning outcomes

  • Customer value strategies 
  • How to leverage customer data 
  • Track, predict and optimise customer behaviour 
  • How to increase customer loyalty and longevity 
  • Customer mapping techniques 
  • Communication strategies and stakeholder management 
  • Customer discovery and analysis tools 
  • Customer experience design 

Course outcomes

  • Customer value proposition maps 
  • Value recommendation reports 
  • Organisational case studies 
  • Customer lifecycle maps 
  • Segmentation analysis reports 
  • Customer conflict communications plan 
  • Customer performance analyses  

Course overview

Learn more about our Graduate Certificate in Customer Success Management course in the video below.

Program Structure

Fee Summary

Admission Requirements

Learn with industry experts

Dr Alvedi Sabani
Dr Alvedi SabaniProgram Manager, RMIT

Dr. Alvedi Sabani is an information systems academic with extensive experience in designing impactful programs that align closely with current industry trends and the dynamics of digital disruption. He has received numerous teaching awards and research funding, and is committed to improving the student learning experience by integrating industry engagement

Lee-anne Knight
Lee-anne KnightSenior Director, Salesforce

Lee-anne Knight is a Senior Director in the Solution Engineering team at Salesforce in Melbourne. With over 25 years of business and CRM business and technology domain expertise, Lee-anne is passionate about innovation, strategy, customer engagement and helping people and company’s to think differently.

Jennifer Morinaka 
Jennifer Morinaka  Student Success Advisor

Our student success advisors are your first point of contact for non-academic support. To ensure that you have a valuable experience with RMIT Online, they're here to assist you with one-to-one coaching, tips on how to successfully study online, free study resources and access to RMIT services (such as counselling

Joyce Seitzinger
Joyce Seitzinger Learning Design Director, RMIT Online

With over 19 years experience in learning design both domestically and internationally, Joyce has a passion for building dynamic, engaging and world-class learning experiences.

Why choose RMIT Online

Get a world-class education and transform your career.

Real world skills

Develop skills that have been validated by industry, while getting credentialed by a world-leading university.

Industry connected

You'll gain knowledge and practical skills from renowned industry partners who are at the forefront of their field.

Flexible delivery

Advance your career while you study. RMIT Online courses let you balance work, study and life commitments.

Supported community

Be guided by a network of industry experts and peers, and supported by our dedicated success team.

Download a brochure

For a closer look at what you'll do in this program and where it can take you, fill out this form to get your free course guide

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