Whose responsibility is it to prepare for disruption: business or employee?
The most efficient way to prepare for disruption is training and upskilling your staff, and research suggests that’s also the best way to keep them around too.
Craft human-centred solutions that are intuitive, user-friendly, visually appealing and address your customers' pain points.
Adopt a user-centric approach to problem-solving, use research, prototyping, and visual elements to create experiences that delight.
Adopt a customer-focused approach to problem-solving by exploring creative tools such as personas, empathy mapping, and CX strategy.
Think outside the box and creatively learn how to solve the right problem the right way by putting yourself in your customers' shoes.
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