Skip to main content
 

Frequently Asked Questions

Can't find the information you need? Take a look at our FAQs and if you still have questions, use the contact us form and we'll be in touch soon.

 

Looking to study

Many of our courses and programs require no prior learning, but some of our more technical courses may suggest having basic or foundational knowledge of technology areas relevant to the area of study.  Suggested pre-requisites, are shown on the Course details page for a course if relevant (for example, our Self Driving Cars course suggests having basic experience in programming and algebra).
We welcome students from all backgrounds, however you will need to be a self starter with an inquisitive mind. With our expert mentors supporting you along the way, we're confident you will have all the tools at hand to succeed.
You must be 18 years or older to enrol in this course.

All courses require:
1) A computer with reliable internet access.
Certain courses may require specific versions of operating systems for your computer so check their additional details.
2) Slack: we use Slack to provide a chat forum/channel for student/facilitator discussions. See Slack’s privacy policy and terms. You can sign up for free via their website on the App Store.
3) Calendly: we use Calendly to book appointments to speak with course facilitators. See Calendly’s terms and privacy policy.
4) ZOOM: we use Zoom cloud meetings to enable class participation. See ZOOM’s terms and privacy policy. You can sign up for free via their website on the App Store.
5) If you’d like a badge or digital credential for a course which you can post on LinkedIn, you can opt in with Credly as part of the enrolment process. See Credly’s terms and privacy policy.
6) Milanote: we use Milanote to research and develop product ideas. See Milanote’s terms and privacy policy.
 
For courses in partnership with Udacity:
Under our partnership, Udacity provides specialist course content. See Udacity’s terms and privacy policy. When you enrol in these Courses, you’ll also sign up with Udacity.
 
For iOS App Development with Swift you will also need:
1) Apple Mac computer running macOS Sierra or High Sierra
2) Xcode 9 (free on the App Store)
3) App Development with Swift iBook (free on iTunes)
We follow Apple's requirements for software and hardware as noted in the App Store.
 
Yes, absolutely. RMIT Future Skills for business is a team of business training professionals dedicated to helping employers upskill their teams.

Whether you’re a non-profit, small enterprise or a global corporation, our business solutions team offers training experiences for groups of any size.

Please contact us here for more information.
We accept all major credit cards (Visa, Mastercard and Amex), or you can pay with your existing PayPal account.
At this stage we do not have any scholarship openings.
After completing an RMIT Future Skills course, you will earn an RMIT certificate and credential which can be validated, recognised and shared on social media platforms.   
Some of our courses are eligible for degree credit upon successful completion. These are outlined below:
iOS App Development with Swift
Upon completion of the iOS App Development with Swift Program (full five courses), you are eligible for one full unit of credit (12 Credit Points) into the following RMIT Programs:
- Associate Degree in Information Technology
- Bachelor of Information Technology
- Bachelor of Information Technology (Games and Graphics Programming)

You must still meet eligibility criteria for entry into these courses.

Developing Blockchain Strategy
Upon completion of Developing Blockchain Strategy, you may be eligible for credit into selected RMIT business programs at bachelor or master level.
Digital credentials (displayed as digital badges) are an online representation of a capability or skill you have earned and which can be validated, recognised and shared on social media platforms like LinkedIn, Facebook and Twitter.

RMIT has partnered with industry leader Credly, to provide a digitally-enabled platform for creating, issuing and managing digital badges on social platforms.
We recommend visiting the course detail page or downloading our free course guide for each course to understand the time commitment required for your studies. Each course will also outline estimated weekly time commitment along with an assessment component at the end of the course. 
As a student you will be part of a mentor group, led by an industry expert on hand to provide subject matter and careers advice.

A mentor will run expert webinars on a weekly basis and your peer group will be on hand to provide further support.

Your mentor will provide expert feedback on your assessments ensuring you keep progressing on your study journey.

 

Future Skills Short Courses

For some courses and programs, you will complete an assessment to determine whether you have demonstrated mastery of the subject matter within the subject area. If you successfully demonstrate mastery of the subject, you will be issued a digital credential through Credly and will receive an invitation from Credly to claim your badge.

If you have not previously created an account at Credly, you will need to register a username and password with Credly to claim your badge from their website. Once you have successfully claimed your badge you can then start sharing it across your social media. Add it to your LinkedIn profile!

Important note: you are required to opt-in to receive your digital badge
You will need to download the app on your computer or personal device.

Follow these links:
PC: https://slack.com/intl/en-au/help/articles/209038037-download-slack-for-windows
Mac: https://slack.com/intl/en-au/help/articles/207677868-download-slack-for-mac
Or to download on your phone go to the app store and search Slack.

Then, check your email (the one you provided when enrolling) for an email titled 'RMIT Online has invited you to join a Slack workspace' and click the green Join Now button in the email to register.
Slack

If you haven’t received the email, please check your junk folder. If it’s not in your junk folder, please contact studentexperience@rmitonline.edu.au with your details (full name and current course) so we can investigate.
We have partnered with an industry leader in digital credentialing. As a member of the Open Badges community since its inception, Credly has helped pioneer the Digital Credential movement, integrating with hundreds of applications and working with thousands of issuers to issue millions of credentials.

RMIT takes data privacy extremely seriously, and will not send your information to a 3rd party without your explicit permission. In order to be issued with a digital credential through Credly, you will need to opt-in through the Account Settings page. Click on Linked Accounts and then select the "Issue me a Credly badge when I master my course." setting
Please login to learn.rmitonline.edu.au with the email address and password you used when purchasing your course with us.

You'll be able to access your course by clicking into the tile:
My Dashboard

If you have any problems, please reach out to the Learner Success Team via studentexperience@rmitonline.edu.au with your full name and course name and we will respond as soon as possible.
You may submit a special consideration application past census (six or more business days after the commencement of your course).

You must provide a detailed explanation and supporting evidence for review by RMIT Online. Your request can be sent to studentexperience@rmitonline.edu.au.

Privacy:
We recognise that your application may include sensitive personal information. The information you provide is handled in accordance with the Information Privacy Act 2000 (Vic) and related legislation. Your information is used only for the purpose of enabling a small central team of staff to make a decision about your application.

Special consideration includes:
  1. You've been physically or mentally unwell and can prove this with a suitable medical certificate or letter from your treating health professional.
  2. You have carer responsibilities for a sick member of your immediate family and can prove this with a carer's certificate from their treating health professional.
  3. You've lost a member of your immediate family or someone close to you, and can prove this with a death certificate or notice of funeral service.
  4. You've been the victim of a serious crime and can prove this with a police report.
We understand that life gets in the way. Our Learner Success Team are here to support you, and are available via email studentexperience@rmitonline.edu.au. to discuss the best study options and plans that work for you.

All students are entitled to course deferrals if request is made before census date. You may request a deferral within the 12 months of purchasing the course. The request for deferral must be received via studentexperience@rmitonline.edu.au. before COB on the census date, which is 5 days after the course
You will be added to the course Slack channels on the Friday before your course starts. Your course channel will appear in your Slack sidebar with a title similar to the following format: dtr101-jun-2019 or uxdesign-aug-2019.

If you don't see this channel or if you are having problems accessing slack send an email to studentexperience@rmitonline.edu.au. with your details (full name and course).
You can join a webinar by navigating to the Expert Webinar page in your course and clicking on the Zoom link. This link will also be shared in your Slack course channel.

To join a webinar any time, any place, download Zoom https://zoom.us/support/download on your personal device!
All webinars are recorded, uploaded to YouTube, and made available within your course.

Navigate to the Expert Webinar page within the relevant module, we will also post the recording Slack course channel!
If you submit on time and fail to obtain Mastery in any of the assessment criteria, you will be given an opportunity to resubmit your project once grades are available.

The Learner Success team will reach out to you individually via Slack and will provide you with a new due date. You will be given a further 5 days to amend and submit your project.

Once you have made adjustments, simply resubmit your project in the same submission area and notify your mentor. You should receive your grades within 10 days of submitting.

Our policy allows for two attempts of your final project.
If you cannot submit your project by the due date, you will be given an automatic 1 week extension to submit your project.

Any projects submitted during the extension period, will not have the opportunity to resubmit. Submitting your project on time allows you the opportunity to resubmit (if you do not obtain Mastery.)

You should receive your grades within 10 days of submitting.

If you have any questions around further extensions please email studentexperience@rmitonline.edu.au
Withdrawal requests can be made via your account until census. Census date is 5pm on the first Friday of week 1 of your course. Go to learn.rmitonline.edu.au and click “Manage”. Then click through to the cancellation and confirm you wish to receive a refund for that course. Please note, your course may continue to display within your account for the next few minutes.
My Dashboard
Manage Course
Confirm Cancellation
Success

The Learner Success Team will be in contact to confirm your refund which you will receive within 5-10 business days to the account/card you purchased the course with.

If you have any questions, please contact studentexperience@rmitonline.edu.au

Can't find the answer you're looking for?

Contact us