Beyond transactions: Building emotional connections for memorable customer experiences
How can we go beyond mere transactions, and build those elusive emotional connections?
CX Design & Strategy
Adopt a customer-focused approach to problem-solving by exploring creative tools such as personas, empathy mapping, and CX strategy.
CX Design & Strategy courses and degrees
Postgraduate
Graduate Certificate in Service Design
Future Skills short course
Customer Experience Strategy and Design
Other Design study areas
Design Thinking
Think outside the box and creatively learn how to solve the right problem the right way by putting yourself in your customers' shoes.
UX & UI Design
Adopt a user-centric approach to problem-solving, use research, prototyping, and visual elements to create experiences that delight.
Graphic Design
Visually communicate meaningful solutions by learning design principles such as colour, typography, layout, and more.
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