In this course, you will examine the fundamental practice and principles of service design and how these can be applied across a range of complex situations within society. You will investigate how service design uses human-centred methods and approaches to define problems and improve productivity and quality of services. As you
become familiar with the tools and processes service design applies to real-world situations you will also begin to situate yourself as a designer within a multi-disciplinary service economy.
- Articulate how service design supports activities in a range of fields, including corporate, social and public sectors
- Apply a range of design processes and principles such as thinking in critical, systemic and holistic ways to analyse complex systems and issues
- Critically reflect on the role of a designer within human-centred approaches to service design
- Evaluate service design solutions from real-world contexts and propose solutions
Students who complete this course may be eligible for credit (up to 36 credit points) for the GRAP2494 Service Design course within RMIT’s Master of Design Futures. See program page for more information and eligibility requirements.