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Digital Health Strategy and Change

Learn how digital health technologies can drive transformations within your organisation. Create a case for investing in digital health, and develop a change management plan to enable meaningful adoption.


This course is part of a co-sponsorship with the CRCNA and DHCRC. To find out more and apply for the 50% co-sponsorship, click here
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Time commitment
6 weeks (6-10 hours per week) 100% online
A$ 1600 incl GST


Evaluate how to select and implement digital health technologies to deliver meaningful adoption and change in staff and patient outcomes.

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Course Structure

Module 1

Why and how is the health system transforming?

  • Evaluate the Australian health system through the lens of what is enabling transformation: its structure, layers, policy settings, and stakeholders with often competing priorities and shifting population demographics, human-centred care, digitisation, rising costs of care
  • Discuss new and emerging care and service models
  • Apply legal, regulatory, ethical, security aspects to consider in designing innovative care models

Module 2

Digital health technologies for patient care

  • Explore the principles of innovation, technology readiness, adoption and diffusion in the healthcare system
  • Evaluate benefits and features of consumer driven health technologies to address a health and business problem using one case study:
    • Healthbots and wearables: Chronic Disease Management case study
    • Ageing in place and assistive technologies

Module 3

Enterprise digital health technologies

  • Evaluate the features and benefits of one of the following technologies to address a health and business problem: 
    • Electronic Health Records
    • Telehealth and virtual care
  • Evaluate the features and benefits of either of the following to address a health and business problem
    • AI and data analytics
    • Communications
    • Cyber security and privacy

Module 4

Strategy and case for a digital health initiative

  • Review digital health initiatives (strategy, operational and clinical plans)
  • Practical task: Evaluate one enterprise level technology for its prescribed health economics and outcome measures.
  • Recommendations to consider (NASSS) relating to adoption
    • build, partner or outsource and associated
    • commercial agreements
    • abandonment and non-adoption
    • sustainability of change
    • investment and disinvestment

Module 5

Enabling people through culture and change

  • Explore principles of achieving balance between technology and humans as the creators of change
  • Apply change and transformation frameworks including culture, mindset, organisational structure, information and clinical governance
  • Practice communicating change

Module 6

Tracking improvements and outcomes

  • Examine continuous improvement examples from the frontline
  • Explore and evaluate your measures of success within a health economics model

Learn with Industry Experts

Get ready to meet some of the biggest names in the business

David RowlandsSubject matter expert

Our subject matter experts on this course include people like David Rowlands. David Rowlands is one of Australia’s most senior health informaticians, whose work in digital health is grounded in health service and health system executive experience. He is a Non-Executive Director of the Australasian Institute of Digital Health (AIDH) and the Western Sydney Primary Health Network, and an Adjunct Associate Professor at RMIT University.

Ross JacobsSubject matter expert

Ross is the Manager of the Canteen Online Support Service, where he combines a passion for working with young people with a belief in the power of technology to facilitate meaningful connection. Ross has 12 years' of experience of working in community mental health as a social worker, counsellor and manager.

Kate MunningsSubject matter expert

Kate Munnings joined Ramsay Health Care as Chief Operating Officer in January 2016 and is responsible for Ramsay’s extensive hospital operations across Australia. Kate qualified as a registered nurse in the 1980s, and went on to complete a Bachelor of Health Science and a Bachelor of Laws. In 2003, she was appointed as a partner at Corrs Chambers Westgarth, specialising in contract and construction law. Kate then joined the partnership at international firm Baker McKenzie where she held a number of leadership positions.

Hayden TsengSubject matter expert

Hayden Tseng is a change management and process improvement professional with over 13 years’ experience working in health and technology sector organisations in both New Zealand and Australia. Working in the health and technology sector, Hayden has managed a number of projects focused on service improvement, strategy development and change management, from project scoping through to managing the implementation of national initiatives. 

Christopher NortonSubject matter expert

Christopher Norton is the Head of Strategy, Business Development & Advisory Services at Telstra Health. Since having a lengthy hospital experience as a child, Chris has always been interested in healthcare. This interest turned to a passion which has seen Chris spend over 20 years working in a variety of healthcare roles, from frontline clinical service delivery, to executive positions in public health services. His experience has also led him to healthcare consulting across Australia and internationally, to most recently helping Telstra health live the vision of connecting the healthcare ecosystem through digital solutions.

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