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Healthcare Design

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Accelerate your career with knowledge of Australian healthcare systems and skills in human centred design. Imagine and design alternative futures for the industry, and create a prototype for the healthcare of tomorrow.

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Select a start date
22 Feb 2021

Time commitment
6 weeks (6-10 hours per week) 100% online
A$ 1600 incl GST


Utilise design thinking principles to new innovative solutions to health systems, services, and patients.

Why study Healthcare Design

The Australian healthcare industry is undergoing a major digital transformation, with new technologies and shifting patient expectations changing the way that patients interact with healthcare services. As a result, the sector could greatly benefit from the application of human-centred design to support efficient and effective services with patients’ needs at the core.

Healthcare Design aims to equip you with an understanding of the current Australian health landscape, the fundamentals of great service and experience design in healthcare, and the opportunities for re-design in the future. You’ll choose an area to specialise to create your own prototype while working with the expert guidance from our industry partners to address a real-world healthcare problem.

What you'll learn
  • Gain conceptual knowledge of Australia’s health and social (aged and disability) care system including funding sources, governmental jurisdictions, policy settings and regulations, and diagnose problems and critically access solutions in healthcare.
  • Evaluate contemporary design frameworks and justify their application to designing efficacious services in health care
  • Design digitally enabled health product or service artefacts such as maps or protoypes, incorporating evidence bases and actors such as customers, payors and investors. business stakeholders to approve, including an approach to change management and adoption
How it works

Our Healthcare Design course has been designed for: 

  • Mid-level designers who are looking to create positive impact within the industry. Likely to be a service designer, UX designer, product designer, architect, policy advisor or consultant.
  • Emerging leaders from both clinical and non-clinical backgrounds looking to stay up to date with best practice design principles to create innovative services and products for better patient outcomes.

Upon completing this course you will present a final healthcare service or product map addressing a specific healthcare problem with an accompanying evidence base and investment plan.

Find out more in our FAQ section.

The freedom of online study


Get RMIT credentialed

After completing an RMIT Future Skills course, you will earn an RMIT credential which can be validated, recognised and shared on social media platforms.

Course Structure

Module 1

Australia’s current and future health and social care systems

  • Conceptualise Australia’s health, aged and disability care systems, including structure, stakeholders, regulations and controls
  • Explore policy settings and the public versus private mixed care model in Australia
  • Diagnose future demand and trends in services

Module 2

What is design in healthcare?

  • Explore principles and contributions of service design, systems design, facility design, and the emerging field of experience design
  • Reflect on principles of design unique to health and aged care e.g. salutogenic design
  • Explore design constraints such as legal, regulatory, ethical and security in designing innovative care models

Module 3

Human-centred care mapping

  • Identify the fundamentals of human-centred care
  • Analyse case studies in using human centred or salutoegnic design in healthcare
  • Practice problem articulation and consumer or patient journey mapping to areas of healthcare ripe for better experiences

Module 4

Real world design case studies

  • Identify case studies where design was used to reduce cost and/or improve patient outcomes.
  • Choose one area to examine more closely:
    • Chronic disease burden
    • Cloud computing power in healthcare
    • Developing markets

Module 5

Healthcare design challenge

  • Design a digitally enabled service in health, age-care or wellness based on your own articulated problem in module 3
  • Develop a service map
  • Develop a service prototype or planned product prototype

Module 6

Investment and disinvestment in healthcare design

  • Understand the costs, benefits, investments and disinvestments that exist within the healthcare system
  • Build awareness of evaluation models
  • Explore workforce implications of investment in healthcare design

Learn with Industry Experts

Get ready to meet some of the biggest names in the business

Professor Vishaal KishoreSubject matter expert

Our subject matter experts on this course include people like Professor Vishaal Kishore. Vishaal is a strategist, political economist, academic and commentator. He is a leading thinker at the boundary of the public and private, the human and the technological. Vishaal is Professor of Innovation and Public Policy at RMIT University, where he founded and leads the Health Transformation Lab and is architect of a number of applied innovation initiatives.

Michael WalshSubject matter expert

Michael Walsh currently provides strategic advisory services to large organisations with a focus on leadership, digital health, governance, strategy, planning and transformation. He was the Director-General of Queensland Health from July 2015 to September 2019 and was the chair of the Australian Health Ministers Advisory Council (AHMAC) as well as being on the Board of the Australian Digital Health Agency.

Learner success teamRMIT Online

Our learner success team are here to help you with 1:1 coaching, tips on how to successfully study online, and any questions or concerns you may have.

Why choose RMIT Online

Get a world-class education and transform your career.

Real world skills

Develop skills that have been validated by industry, while getting credentialed by a world-leading university.

Industry connected

You'll gain knowledge and practical skills from renowned industry partners who are at the forefront of their field.

Flexible delivery

Advance your career while you study. RMIT Online courses let you balance work, study and life commitments.

Supported community

Be guided by a network of industry experts and peers, and supported by our dedicated success team.

Download a brochure

Register your interest to get a free course guide for Healthcare Design.

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