Healthcare Design

INDUSTRY PARTNERS

Utilise design thinking principles to new innovative solutions to health systems, services, and patients.

Why study Healthcare Design

The Australian healthcare industry is undergoing a major digital transformation, with new technologies and shifting patient expectations changing the way that patients interact with healthcare services. As a result, the sector could greatly benefit from the application of human-centred design to support efficient and effective services with patients’ needs at the core.

Healthcare Design aims to equip you with an understanding of the current Australian health landscape, the fundamentals of great service and experience design in healthcare, and the opportunities for re-design in the future. You’ll choose an area to specialise to create your own prototype while working with the expert guidance from our industry partners to address a real-world healthcare problem.

What you'll learn

Gain conceptual knowledge of Australia’s health and social (aged and disability) care system including funding sources, governmental jurisdictions, policy settings and regulations, and diagnose problems that are ripe to be addressed in healthcare
Evaluate contemporary design frameworks and justify their application to designing efficacious services in health care
Design digitally enabled health product or service artefacts such as maps or protoypes, incorporating evidence bases and actors such as customers, payors and investors. business stakeholders to approve, including an approach to change management and adoption

How it works

Our Healthcare Design course has been designed for:

Mid-level designers who are looking to create positive impact within the industry. Likely to be a service designer, UX designer, product designer, architect, policy advisor or consultant.
Emerging leaders from both clinical and non-clinical backgrounds looking to stay up to date with best practice design principles to create innovative services and products for better patient outcomes.

Upon completing this course you will present a final healthcare service or product map addressing a specific healthcare problem with an accompanying evidence base and investment plan.

Find out more in our FAQ section.

The freedom of online study

Get RMIT credentialed

After completing an RMIT Future Skills course, you will earn an RMIT credential which can be validated, recognised and shared on social media platforms.

Course Structure

Conceptualise Australia’s health, aged and disability care systems, including structure, stakeholders, regulations and controls
Explore policy settings and the public versus private mixed care model in Australia
Diagnose future demand and trends in services

Project
Create a map of the system context you are interested in designing a new service in

Explore principles and contributions of service design, systems design, facility design, and the emerging field of experience design
Reflect on principles of design unique to health and aged care e.g. salutogenic design
Explore design constraints such as legal, regulatory, ethical and security in designing innovative care models

Project
Personal reflection on design in the health and aged care context

Identify the fundamentals of human-centred care
Analyse case studies in using human centred or salutoegnic design in healthcare
Practice problem articulation and consumer or patient journey mapping to areas of healthcare ripe for better experiences

Project
Articulate your chosen healthcare design challenge including a basic patient journey map

Identify case studies where design was used to reduce cost and/or improve patient outcomes.
Choose one area to examine more closely:
- Chronic disease burden
- Cloud computing power in healthcare
- Developing markets

Project
Diagnose the success factors of healthcare designs your chosen case study

Design a digitally enabled service in health, age-care or wellness based on your own articulated problem in module 3
Develop a service map
Develop a service prototype or planned product prototype

Project
Develop service map or plan for a product prototype. Describe the evidence base as well as desirability, feasibility and viability including who will fund it and why

Understand the costs, benefits, investments and disinvestments that exist within the healthcare system
Build awareness of evaluation models
Explore workforce implications of investment in healthcare design

Project
Design a service map or planned prototype for a new digital health service or product and recorded video presentation

Learn with Industry Experts

Get ready to meet some of the biggest names in the business

Professor Vishaal KishoreSubject matter expert

Our subject matter experts on this course include people like Professor Vishaal Kishore. Vishaal is a strategist, political economist, academic and commentator. He is a leading thinker at the boundary of the public and private, the human and the technological. Vishaal is Professor of Innovation and Public Policy at RMIT University, where he founded and leads the Health Transformation Lab and is architect of a number of applied innovation initiatives.

Michael Walsh currently provides strategic advisory services to large organisations with a focus on leadership, digital health, governance, strategy, planning and transformation. He was the Director-General of Queensland Health from July 2015 to September 2019 and was the chair of the Australian Health Ministers Advisory Council (AHMAC) as well as being on the Board of the Australian Digital Health Agency.

Our learner success team are here to help you with 1:1 coaching, tips on how to successfully study online, and any questions or concerns you may have.