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News: RMIT Online launches new CRM course to train students for jobs of the future

The course will focus on the job-ready skill sets required to become a CRM professional specialising in Salesforce.

RMIT Online today announced the addition of a new course to its Future Skills portfolio, CRM Professional with Salesforce. Built in collaboration with Salesforce, the global leader in CRM, the course aims to develop well-rounded CRM professionals and helps prepare them to take the official Salesforce Administrator exam.

The course will focus on the job-ready skill sets required to become a CRM professional specialising in Salesforce. Trailhead, Salesforce’s gamified, online learning platform will be part of the online learning experience for students in this course. The course will include the following learning competencies:

  • Practical application of Salesforce Administrator skills and concepts to data validation and debugging
  • App customisation
  • Knowledge of Salesforce features available to end users
  • Complementary soft skills including problem-solving, communication, organisation, project management and attention to detail

Upon completion of the course, students will receive an RMIT credential as well as the option to sit the Salesforce Administrator Exam. Students who sit and pass the exam will show they have mastered the hands-on skills it takes to be a Salesforce Administrator and will have an industry recognised credential which differentiates them in the Salesforce economy.

Salesforce is experiencing rapid growth in the Asia Pacific region and the course will aim to meet the demand for qualified skills in the fast-growing CRM category. To bridge growing skills gaps, Salesforce and RMIT Online is committed to upskilling and reskilling the talent pool through its industry-centred short course model.

Helen Souness, CEO of RMIT Online, said, “We’re thrilled to work with Salesforce, one of the world’s most innovative companies to upskill Australia’s workforce. The reality is that Australia’s technology skills gap is widening and we need to take immediate action if we wish to remain competitive globally in a world that is dominated by digitisation – or we risk falling behind.”

Australian universities only produce 3,000 to 4,000[1]  technology graduates per year, but IDC has projected that jobs created in the Salesforce ecosystem will continue to rise, reaching 79,000 in Australia by 2022.

“As we continue to see jobs evolve, we look forward to working with organisations like RMIT Online to meet the huge demand for skilling-up new workers across Australia”, said Mark Innes, General Manager and Executive Vice President, Salesforce APAC. “We’re excited about the careers that students who earn a Salesforce Administrator Credential can have in Australia’s rapidly growing technology industry. Students can now gain in-demand Salesforce skills and the ability to work at exciting companies in Australia and the world.”

The cost to enrol in the course is AU$2,200 and runs for 6 weeks. Expert industry partners including Accenture, Tquila and Sqware Peg will provide localised support as mentors and content contributors.

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This article was originally published on 7 January 2019