Graduate Certificate in User Experience Design

In this course, you will be introduced to the role that user experience (UX) design plays in connecting organisations to customers and users. You will learn how to evaluate and manage key elements of a user experience design project including stakeholder relationships, ethics and inclusivity, and technology considerations. You will develop an understanding of the value of user experience design to help shape project briefs, to persuade and win client work, and scope projects which achieve client objectives while representing best practice in user experience.

You will also gain an understanding of the role that UX plays across public and private sectors and be able to prioritise and align user experience projects to the requirements and constraints of those sectors.

Learning outcomes

• Define and communicate the purpose and value of UX design to industry within individual, team, and global contexts.
• Critically reflect on the role of user experience design practice, systems, tools, and processes to create impactful UX solutions.
• Articulate the complexity of meeting stakeholder requirements whilst accounting for project constraints such as equitable access, inclusivity, and responsible design (ethics) to generate meaningful UX solutions.
• Propose contextually appropriate approaches to UX challenges which shape and respond to client requirements.

In this course, you will be introduced to the role research plays within the user experience domain. You will learn how to evaluate and implement research tools and activities to effectively articulate and interpret the ‘problem space’ and shape findings and insights for your client. You will develop an understanding of how research is used in competitor analysis, user interviews, observations, surveys, testing, and analytics in order to deliver a suitable user experience.

Project scoping protocols (including privacy, ethics, and data management) are reviewed to look at how to support your organisation to deliver evaluative and generative modes of research to enhance the user experience.

Learning outcomes

• Develop and refine research briefs based on stakeholder requirements and best practice.
• Account for ethical data collection and privacy concerns when performing user experience data research.
• Critically analyse and determine the most suitable user research approach.
• Conduct usability surveys, testing and ethnographic research within structured frameworks to generate findings and improved outcomes.
• Communicate and present in-progress and final findings clearly to a client/stakeholder.

In this course, you will develop skills in using the tools, processes, and approaches to create meaningful digital interactions between a service and a user, i.e. the user experience. This is accomplished through inclusive design practices, digital and analogue tools, and the exploration of different modalities such as voice, touch, sight, sound, and gesture.

By the end of this course, you will be able to design user experiences that are integrated with the technical ‘back end’ of a digital service, and leverage the constraints and affordances of code, information architecture, and hardware in UX design.

Learning outcomes

• Critically evaluate existing user experiences for ethical, inclusivity and quality considerations.
• Critically analyse how user experience design interacts with, and is constrained by, technical infrastructure, processes and platforms.
• Identify and assess the value and appropriateness of different design tools through a user experience design project.
• Explore and apply ways to build, iterate and maintain user experiences.
• Integrate and apply sequences of multi-stakeholder feedback to a design project.

In this course, you'll choose ONE of the following three two-course combinations:

• User Interface Design and Business Analyst Fundamentals
• User Interface Design and Product Management Fundamentals
• Digital Leadership and Digital Delivery with Agile

Please see program brochure for more details on these individual option courses.