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Future Skills Short Course

Customer Experience Strategy and Design

Craft personalised customer experiences by gaining valuable design thinking skills in research, customer journey mapping, prototyping, and more. Address key customer and business problems and effectively communicate your strategy and process to stakeholders.

Course started|Enrolment still open

Prerequisites
No entry prerequisites
Time commitment
6 weeks (5-8 hours per week)

Course started|Enrolment still open

Prerequisites
No entry prerequisites
Time commitment
6 weeks (5-8 hours per week)

100% online, mentor supported, workplace ready

Find out more in our FAQ section.

Course overview

Learn more about our Customer Experience Strategy and Design course in the video below.
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Get RMIT credentialed

After completing an RMIT Future Skills course, you will earn an RMIT credential which can be validated, recognised and shared on social media platforms.

Course structure

Learn with industry experts

REA Group

REA Group is a digital advertising company that operates Australia’s leading property and real estate websites in Europe, Asia and the US.

Why choose RMIT Online

Get a world-class education and transform your career.

Real world skills

Develop skills that have been validated by industry, while getting credentialed by a world-leading university.

Industry connected

You'll gain knowledge and practical skills from renowned industry partners who are at the forefront of their field.

Flexible delivery

Advance your career while you study. RMIT Online courses let you balance work, study and life commitments.

Supported community

Be guided by a network of industry experts and peers, and supported by our dedicated success team.

Download a brochure

Register your interest to get a free course guide for Customer Experience Strategy and Design.

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