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FUTURE SKILLS SHORT COURSE

Salesforce Administrator

Get hands-on in smart technology through a live Salesforce environment, and learn to automate your CRM journeys. Kick-start your career as a Salesforce Administrator today

Time commitment
6 weeks (8 hours per week) 100% online
Next start date
21 Oct 2019
Prerequisites
No entry prerequisites. NB: Course price includes Salesforce Administrator Certification Exam
A$ 2200 incl GST
Enrol now

AUSTRALIAN INDUSTRY PARTNERS


100% online, mentor supported, workplace ready

How does it work?

Salesforce is the number 1 CRM platform that's bringing artificial intelligence to everyone. So we thought we'd better build this course with them. Over a 6 week period, you'll learn hands-on skills in a live Salesforce environment. You will set up a whole company through Salesforce, and receive expert guidance and support from mentors at leading industry companies.

The best part? When you finish the course, you’ll have the opportunity to take the exam and become a certified Salesforce Administrator.

 

Who is the course for?

A recent IDC report predicted 79,000 new jobs in the Salesforce ecosystem by 2022. We call that an opportunity. This course is perfect for IT, marketing and business professionals, as well as new graduates who want to take advantage of the growing job market, whether they want the coveted Salesforce Admin badge or not.

Learning outcomes
  • Understand the basics of the Salesforce platform

  • Get practical examples of Salesforce Administrator skills

  • Examine Salesforce features from an end user perspective

  • Study data validation, debugging and app customisation

  • Learn to respond to common business requirements

  • Master the Salesforce Administrator configuration options

Find out more in our FAQ section.

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After completing an RMIT Future Skills course, you will earn an RMIT certificate and credential which can be validated, recognised and shared on social media platforms.

Course Structure

Module 1

Introduction to CRM

CRM essentials

Cloud computing

Software as a Service

Platform as a Service

Module 2

Get your organisation ready for users

Set up the company profile

Enable mobile access

Set up and manage users

Troubleshooting

Module 3

Mobile security and data access

Security and data access

Manage user access rights

Object customisation

Module 4

Manage data reports and dashboards

Loading and backing up data

Report builder

Data visualisation and dashboards

Module 5

Automation and support system

Automating business processes

Workflow rules

Module 6

What's next

Project reflection with peers

Tap into industry experts

Future exploration on emerging trends

Learn with Industry Experts

Get ready to meet some of the biggest names in the business

Levi DavisonFunctional Consultant, Sqware Peg

Levi is a Functional Consultant and part of the experienced team at Sqware Peg; a Platinum Salesforce Partner, working with Australian organisations to deliver digital transformations since 2004. Since graduating a dual Bachelor of IT and Management, he has worked on Salesforce project delivery and implementations across industries, in both the public and private sector. Levi is currently situated at Toyota, delivering quality outcomes for internal Salesforce stakeholders. He loves the challenge of aligning business objectives with system capabilities. In his spare time Levi is an avid Rock Climber and occasional Esports competitor.

Lapman HoFunctional Consultant, Tquila ANZ

Lapman is a Business Consultant and Salesforce Solution Architect and has been in the Salesforce ecosystem for 10+ years. He enjoys being a trusted advisor to clients to map business objectives using his extensive experience on the Salesforce platform. He’s passionate about the CRM platform and designing solutions that solve real-world challenges, as well as leading, mentoring, and enabling teams in both consulting and the Salesforce platform.

Sam SmeatonManaging Director, nVision Talent

Sam is an experienced business owner and technical recruiter who has been developing, networking and building the Salesforce.com eco-system across Australia and New Zealand since 2010. At just 23 years of age, Sam set up a recruiting business dedicated to finding the best Salesforce talent in the market.

Fast forward 7 years, Sam has grown nVision Talent organically and now has offices in Sydney, Melbourne, Wellington and London. As well as running the business day to day, Sam still remains hands-on in the Salesforce market across ANZ and is dedicated to helping build the talent ecosystem for some of the most innovative companies in the world.

Ross HutchinsonManager, Mason Frank Australia and New Zealand

Ross Hutchinson leads Mason Frank’s Australia and New Zealand practice with a team of twelve dedicated Salesforce recruitment experts in their Melbourne office. Mason Frank International is the largest Salesforce specific recruiter in the world. Since 2010, they’ve worked with over 6,000 organisations in 87 countries to deliver the very best talent in the Salesforce ecosystem. With offices on four continents, they're a global Salesforce recruitment agency.

 

Fiona SeviorBusiness and Integration Senior Manager, Accenture

Fiona’s Salesforce journey is not what you would typically expect; studying Early Childhood Education at University, working in Aged Care and Recruitment before working in Systems Analysis. Fast Forward to 2019 and Fiona has over 10 years CRM implementation experience working with Salesforce and Microsoft Dynamics and 5 years experience in Salesforce product development. Fiona has worked across various industries across Australia and United States from Pre-Sales to Delivery to Post Implementation. Fiona is passionate about Process Improvement and User Experience and enjoys how Salesforce supports this

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