Salesforce Administrator

Designed in collaboration with Salesforce and Accenture, this course offers a unique opportunity to work in a live Salesforce Lightning environment. Throughout the course, you'll analyse business needs and requirements, and recommend an effective approach to automate processes using Salesforce Lightning Experience. You will also learn hands-on skills which will involve setting up a whole company in Salesforce.

Best of all, over the course of the eight weeks, you'll be mentored by certified Salesforce Administrators so that you are learning from real world experts. When you finish the course, you'll have the opportunity to take the exam and become certified as a Salesforce Administrator, building your profile to earn badges within the Trailhead Community.

There's no denying the in demand nature of Salesforce qualifications, with 4.2 million jobs to be created in the ecosystem by 2024. This course is designed for professionals seeking to gain their Salesforce Administrator credential, and is best suited to professionals in marketing, sales or consulting who are seeking to become a well-rounded CRM professional. Becoming a Salesforce Administator is the first step on a career pathway that may lead to roles such as Developer, Consultant or Business Manager.

• Analyse business needs to customise the Salesforce application for the organisation

• Interpret business requirements and recommend an approach to provide information and access to the right audience within the organisation

• Research and recommend an approach to automate processes across the organisation to facilitate lead generation, case creation, assignment, escalation and data validation

• Maintain and import data, in a secure Salesforce environment

• Create high value reports and dashboards