- Identify opportunities and design initiatives to influence change
- Learn how to lead in an era of volatility, uncertainty, complexity, and ambiguity (VUCA)
- Develop customer-centric mindset and explore ethical leadership models
- Implement strategies to drive a positive workplace culture
- Apply empathy frameworks to develop customer personas
- Use informed data collection for customer insights
- Identify customers’ pain and gain points
- Design and create rapid prototypes
- Work on iterative processes to improving business
- Design for and implement solutions
Future Skills short course
Digital Leadership
Lead high-performing agile teams and develop the capability to drive results in an age of accelerating digital disruption.